Active listening includes all of the following except:

Active listening includes all of the following except interrupting the speaker, and formulating a rebuttal.

Within the Incident Command System (ICS), effective communication, including active listening, is crucial for ensuring clear and accurate information exchange.For instance, during an incident, communication with the community involves delivering emergency messages that are clear, specific, and consistent, such as evacuation directives or information about available assistance. As FEMA official material states “Effective communication is essential before, during, and after an incident. During routine operations, strong communication skills enable you to engage in collaborative planning and promote safety awareness in the community.”

Source: https://training.fema.gov/emiweb/is/is242b/student%20manual/sm_complete.pdf

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