All of the following can help you communicate more effectively with a diverse community EXCEPT

The statement that does not demonstrate active listening can be identified as one that fails to engage in paraphrasing, feedback, or empathetic listening.

For instance, “Interrupting the speaker,” “Being judgmental,” and “Formulating a rebuttal while the other person is speaking” are all behaviors that do not demonstrate active listening. FEMA official material specifically advises against these behaviors to ensure clear and empathetic listening. “While listening, you should avoid: Being judgmental, Interrupting the speaker, Formulating a rebuttal.”

An example of this can be seen during natural disasters where the Incident Commander must ensure that all responders are working cohesively, information is accurately communicated, and resources are efficiently allocated. “Being able to communicate effectively is a necessary and vital part of every emergency management professional’s job.”

Attributes of effective listening within ICS include maintaining an open mind, showing interest through eye contact, and listening for central themes. From the perspectives of other personnel, it is important to avoid interrupting the speaker and premature judgments, as these can lead to misunderstandings and inefficiencies.


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