Effective communication consists of ______.

Effective communication consists of several key elements like clear message delivery, active listening, and feedback to ensure understanding.

According to FEMA official training materials, “clear message delivery, active listening, and feedback to ensure understanding” are critical in ensuring that information is conveyed accurately and comprehensively during an incident, allowing for coordinated and efficient responses. For instance, the ICS emphasizes the importance of “common terminology” and “integrated communications” to facilitate interoperability among different agencies and organizations involved in the response.

From the perspective of personnel, attributes such as clarity, conciseness, and the ability to convey critical information under pressure are highly valued.

Feedback from emergency responders highlights the importance of maintaining a manageable span of control and ensuring that information is disseminated in a timely manner to prevent misunderstandings and ensure the safety of all involved.

Source: https://training.fema.gov/emiweb/is/is242b/student%20manual/sm_complete.pdf

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