Passive communicators do all of the following except:

1. Avoid expressing their feelings and needs
2. Fail to assert themselves
3. Speak in a clear, confident manner
4. Apologize frequently and excessively

Passive communicators do not speak in a clear, confident manner.

This communication style typically results in misunderstandings and unmet needs because passive communicators do not effectively convey their thoughts and feelings. According to the FEMA official material, passive communicators tend to avoid confrontation and often put the needs of others before their own, leading to frustration and resentment. “Passive communicators often fail to assert themselves, avoid expressing their feelings and needs, and apologize frequently.”

From the perspectives of other personnel, assertive communication is valued because it promotes clarity and mutual understanding.

Source: https://training.fema.gov/emiweb/is/is242b/student%20manual/sm_complete.pdf