Strategies for engaging the audience include:

Strategies for engaging the audience include using questions to encourage interaction, maintaining eye contact, using natural gestures, and demonstrating enthusiasm through voice and body movements.

In the context of the Incident Command System (ICS), using questions to encourage interaction, maintaining eye contact, using natural gestures, and demonstrating enthusiasm through voice and body movements are crucial for effective communication and coordination. For instance, during briefings or public meetings, incident commanders must use these strategies to ensure that their messages are clear and that they receive valuable feedback from their teams and the community. FEMA training material states, “To summarize, the ability to engage your audience—whether an individual or a group—is a key element of effective communication.”

From the perspective of other emergency management personnel, using questions to encourage interaction, maintaining eye contact, using natural gestures, and demonstrating enthusiasm through voice and body movements are often seen as essential for fostering cooperation and ensuring effective response efforts.

Personnel have noted that when incident commanders use these engagement strategies, it leads to better understanding and trust among team members.

Source: https://training.fema.gov/emiweb/is/is242b/student%20manual/sm_complete.pdf

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