To be an effective communicator, you must be able to listen accurately. Paraphrasing demonstrates that you are listening by:

To be an effective communicator, you must be able to listen accurately. Paraphrasing demonstrates that you are listening by summarizing the speaker’s statement and feelings, using your own words, and remaining neutral.

Listening by summarizing the speaker’s statement and feelings, using your own words, and remaining neutral is crucial for coordination and response during emergencies. For instance, during a multi-agency response to a natural disaster, paraphrasing can ensure that all team members accurately understand directives and updates, helping to streamline operations and reduce misunderstandings. FEMA official training material states “During an incident, communication with the community becomes especially critical.”

Attributes of effective communicators in emergency management include empathy, clarity, and responsiveness. They are known for “engaging in collaborative planning and promoting safety awareness”  

Source: https://training.fema.gov/emiweb/is/is242b/student%20manual/sm_complete.pdf

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