Which of the following is true regarding nonverbal communication?

1. Nonverbal communication accounts for more than 90 percent of the message we send to others.
2. Nonverbal communication is less important than verbal communication.
3. Nonverbal communication is universally understood the same way across all cultures.
4. Nonverbal communication does not affect the clarity of the message being conveyed.

“Nonverbal communication accounts for more than 90 percent of the message we send to others” is the correct answer to the above question regarding nonverbal communication.

Nonverbal communication includes body language, facial expressions, gestures, eye contact, and tone of voice, all of which significantly contribute to how messages are perceived and understood. For example, maintaining strong eye contact can demonstrate confidence and attentiveness, while appropriate gestures can reinforce verbal commands. During high-stress situations, the ability to read and utilize nonverbal communication effectively can greatly enhance the efficiency of the response. According to the FEMA official material, “Body language alone—including facial expressions, gestures, eye contact, and tone of voice—accounts for more than 90 percent of the message we send to others.”

From the perspectives of other personnel, attributes of effective nonverbal communication include maintaining an open posture, using natural gestures, and exhibiting appropriate facial expressions.

Source: https://training.fema.gov/emiweb/is/is242b/student%20manual/sm_complete.pdf