Which of the following statements is true of active listening?

Active listening involves listening with empathy, paraphrasing the speaker’s message, and maintaining eye contact to show interest.

As stated in FEMA official material “Active listening involves listening with empathy and paraphrasing. When you listen empathically, you don’t just hear words. You attend to thoughts, beliefs, and feelings”, therefore, Being judgmental or formulating a rebuttal while listening can create barriers and hinder the flow of crucial information. For example, during emergency briefings, leaders must practice active listening to understand team members’ concerns and to make informed decisions.

Source: https://training.fema.gov/emiweb/is/is242b/student%20manual/sm_complete.pdf

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