Employees and customers are likely to follow the lead of managers or uniformed officials during an emergency situation. True or False?

During emergencies, people naturally turn to trusted authority figures like managers or uniformed officials for direction. These leaders are familiar with safety protocols and the workspace, making them crucial in guiding individuals to safety. By staying calm, taking decisive actions such as barricading doors or executing preplanned evacuations, and directing people to secure shelter-in-place locations, managers can ensure a safe and orderly response. Their ability to lead with confidence minimizes confusion, protects lives, and fosters a sense of security during critical moments.

Source: https://emilms.fema.gov/IS-0907/curriculum/1.html#