Which position within the command staff interacts with the public and media with incident-related information requirements?

The Public Information Officer (PIO)‘s position within the command staff interacts with the public and media with incident-related information requirements. The Public Information Officer (PIO) gathers, verifies, coordinates, and disseminates accurate and timely information to both internal and external audiences, including the public and media.

The Public Information Officer (PIO) plays a critical role by ensuring that all communications are consistent and accessible, especially during high-stakes incidents where public awareness is essential. For instance, during a large-scale disaster, the Public Information Officer manages public announcements about safety measures, evacuation routes, and recovery efforts, ensuring the public remains informed and safe. The Public Information Officer also coordinates with other agencies to maintain a unified message across various stakeholders.

From the perspective of the response team, the Public Information Officer’s role is seen as pivotal for maintaining public trust and controlling the flow of information. The Public Information Officer monitors media and public communications to correct misinformation and manages rumor control, making sure that the right information reaches the public and supports the overall incident management strategy.

Source: https://training.fema.gov/emiweb/is/is700b/student%20manual/smis0700b.pdf