Which position within the command staff interacts with the public and media with incident-related information requirements?

The Public Information Officer (PIO)‘s position within the command staff interacts with the public and media with incident-related information requirements.

The PIO is responsible for gathering, verifying, coordinating, and disseminating accurate, accessible, and timely information regarding the incident to both internal and external audiences, including the media and the public. According to FEMA official material “The Public Information Officer is responsible for interfacing with the public and media and/or with other agencies with incident-related information requirements.” (IS-0700.b, page 99)

From the perspective of other emergency management personnel, the PIO is seen as a crucial bridge between the incident management efforts and the public.

The PIO also monitors media and public information to collect relevant feedback and information, which can be crucial for adjusting strategies and addressing public concerns effectively.

Source: https://training.fema.gov/emiweb/is/is700b/student%20manual/smis0700b.pdf